July updates

First of all, I have 2 sisters having birthdays in July - on 23rd & 24th July...happy birthdays to them. One had celebration outside Malaysia, while another celebrated in Malaysia.

On the 15th July, I went for training in Shell, Cyberjaya with my colleagues, three of us.
We visited Shell's call /customer service centre, learned some tips on whole customer service process.
It was indeed an eye-opening experience for me because I never seen such big group of people handling calls from customers, the center is separated by region: Singapore, Hong Kong & Malaysia and department: Retails, Lubricants, Suppliers, Delivery, etc. Their motto: customer first.

One thing I learned is that as a customer service personnel, one should not have bad emotions (should have very high EQ), eg. you cannot work in bad mood, if you really in bad mood you should calm yourself and be happy again when receive calls. Another thing is that, they have certain target to meet, and its good if they can settle customers' calls in one attempt, which means if possible they will avoid follow-up calls. Tone of voice is very important because as customer service personnel, people listen to your voice, but cannot see or read your face and body language - the key is to have variety of tone: not too monotonous. And they listen to calls using headphone with microphone attached to PC (with SAP software) in front of them and connected to the phone, they can actually identify who you are and which language you are using, also your call history. The best thing is three of us were given chance to sit with the customer service personnel (each one attached to one person). We too have a set of headphone with microphone which also attached to the phone. So when they receive call, we are able to listen to whole conversation. Usually, their supervisor will check and evaluate on them using the tools. The whole system is so sophisticated and it is so cool!

Finally, we got to meet with a group of people who usually answer our calls when we call to Shell customer service, majority are ladies. Customer service personnel treat us really good even though we met face to face, they are trained to be like that - friendly. One thing special is the building's air-conditioner is from the floor, therefore their floor is fully carpeted, and it is cold too, very cold actually.

It's amazing!
And final week of July (Friday - Sunday) my friends and I went to prophetic seminar in Hope church, near P.J. SS2 mall. It's so amazing we learned hearing from God and prophesy to others: to edify, encourage & comfort others. I was blessed and so do the people there. It's great to hear from God through other people (sometimes God use other people to tell, remind and encourage us - God can use donkey - what more when we are human). Learned the protocols too, what can and cannot do.

That same Friday 29th July, I was in Sunway Pyramid for Shell Ferrari Roadshow from morning until evening.


    
 

June 2011's summary

The highlights of the month of June is celebrations:


#1 my birthday.
23rd of June is my birthday, my dear colleagues celebrated my birthday in the office, after meeting. (surprise!) :)
But, I wasn't in a good condition because having stomachache on that day.
So, it wasn't as good as I want it to be. (it was my worst celebration -  sick on birthday), I guess my birthday wish from this year onward is have healthy body.

#2 cousins' weddings
I have 2 cousins who got married in the month of June,
One of them on the 1st week of June, another one was on 3rd week of June.
One got married to Chinese Scotland man, another got married to local Chinese.
Hope they live happily ever after.

End of the month I went to EFC Gospel Centre with my fellow friends for social network talk by Nick from Generasi Gemilang.
It was great, as it highlights on the danger of social network:
Example: we publish our personal details in the internet without realizing what will happen next or what can someone do about our details, someone is watching you (spammer).

Also, we can actually report on cyber bully and there is law in cyberspace.
Finally, think before you click!

May's activities

1st weekends of May I was in Kota Kinabalu, Sabah.

2nd weekends I went for night towerthon, which I have to run 800 meters then climb more than 2000 steps of stairs until I reach the top of KL Tower.

This is my result

3rd weekends I joined the 'Apologetic' event at church - FAQ from parents to children/ teenagers and vice versa, its a great time spent understanding both parties. My parents wasn't around (they went to hometown with 2 other sisters) my sis, my bro (their 1st time enter my church, praise the Lord!) and myself attended this event.

Grandpa birthday at the 16th May 2011, we celebrated at Chinese restaurant like previous year, then we went to snowflakes.

Beeping UFO - vibrate when your dessert is ready for pickup at the counter

4th weekends I had retreat with the rest of the youths (16 of us - if I remember correctly) to Asian Water Sport at Puchong. Activities we did: Kayak/ canoe, Wii, Table footsal, Carom, Mahjong, BBQ. 

BBQ set & fish SPA/Jacuzzi

The scenery

Kayak/ canoe boats

Final weekends of May I spent in Singapore - Sundown Night Race: the race was not bad except the traffic jam when travelling back from Changi Expedition Centre (running event was held there) to Changi Village Hotel (where my sisters and I staying).

before run

at MRT Tanah Merah station

The 1st night we stayed in York Hotel at Elizabeth near Orchard road - a lot of foreigners stays there.

York Hotel